Return Policy for Levmavel Children’s Toy Store

Effective Date: January 6, 2025

At Levmavel Children’s Toy Store, your satisfaction is our top priority. Our Return Policy is designed to provide you with a hassle-free experience if you need to return or exchange a product purchased in-store or online at levmavel.com. Please review the details below to ensure a smooth process.

1. Eligibility for Returns

We accept returns under the following conditions:

  1. Timeframe: Items must be returned within 30 days of the original purchase date.
  2. Condition: Products must be unused, undamaged, and in their original packaging with all tags and accessories included.
  3. Proof of Purchase: A receipt or order confirmation is required for all returns.

Non-Returnable Items

The following items are not eligible for returns:

  • Clearance or sale items.
  • Gift cards.
  • Customized or personalized products.
  • Items damaged due to misuse, improper care, or accidents.

2. How to Return an Item

In-Store Returns

Bring your item and proof of purchase to our store at:
411 N Bailey St, Cheboygan, Michigan, United States
Our staff will assist you with processing the return or exchange.

Online Returns

If you purchased through levmavel.com, follow these steps:

  1. Contact our Customer Service team at info@levmavel.com or call (231) 627-1051 to initiate the return.
  2. Pack the item securely in its original packaging and include the return authorization number provided by our team.
  3. Ship the package to the return address provided in the authorization email.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery.

3. Refund Policy

Refunds will be processed once the returned item has been inspected and approved.

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds may take up to 7–10 business days to appear in your account, depending on your payment provider.
  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Exchange Policy

We offer exchanges for products of equal or lesser value if the item is returned within 30 days of purchase. For exchanges of higher-value items, the price difference must be paid.

If the desired item for exchange is out of stock, you may opt for a store credit or refund.

5. Defective or Incorrect Items

In the rare event that you receive a defective or incorrect item:

  • Contact us immediately at info@levmavel.com or call (231) 627-1051.
  • Provide a clear description of the issue and attach photos if applicable.
  • We will arrange for a replacement or full refund, including shipping costs, at no additional charge.

6. Store Credit and Gift Returns

  • Returns without a receipt or proof of purchase may be eligible for store credit at the manager’s discretion.
  • Gift returns can also be exchanged for store credit. The value will be based on the most recent sale price of the item.

7. Important Notes

  • Levmavel reserves the right to deny returns or exchanges that do not meet the conditions outlined in this policy.
  • Please inspect your order upon receipt and report any issues within 7 days for a timely resolution.
  • For questions or concerns about your return, our Customer Service team is here to help.

8. Contact Us

For any assistance regarding returns or exchanges, please reach out to:

  • Phone: (231) 627-1051
  • Email: info@levmavel.com
  • In-Store Address: 411 N Bailey St, Cheboygan, Michigan, United States

Visit our website for more details at levmavel.com.

Thank you for choosing Levmavel Children’s Toy Store. We value your trust and are committed to making your shopping experience exceptional!